TEAM MEMBERS
Our team members enable Builders FirstSource to achieve our goals just as we enable customers to achieve theirs. The partnership, dedication, and loyalty of our team members are key to the company’s success. Builders FirstSource strives to foster and maintain an environment that is safe and inclusive and that promotes bringing fresh ideas and diverse perspectives to help us grow and continue to be a thriving, sustainable business that is a source of pride in the industry.
We have improved our total worker recordable incident rate (RIR) by 36% since 2020, which is reflective of our strong focus on safety. To achieve this, we have taken concerted action, including implementing new trainings and changing behaviors to ensure team members have the knowledge to perform each job safely.
SAFETY
Accountability
Our goal is to prevent all accidents. The Vice President of Safety has managerial responsibility for health and safety programs. Our Executive Leadership Team is actively engaged in our safety programs and has strong oversight via periodic updates and performance reports. The Board also receives quarterly reports on safety performance and initiatives. Moreover, safety performance is a component of our leadership’s compensation.
Policies and Programs
The Builders FirstSource Safety and Health Program is aligned with OSHA standards and provides a framework for operating safely and mitigating risks with guidelines and procedures. We established a general safety manual, construction-site safety and standard operating procedures for specific jobs. These safety policies and programs apply to team members and contractors.
Each of our locations implements controls and safeguards to promote safety and must have processes in place to inspect and identify hazards and then record and track mitigation actions for each hazard identified. We provide safe work procedures for critical tasks, offering clear expectations and requirements to perform work safely.
Location managers and supervisors are responsible for implementing and maintaining safety elements in their work areas and answering team member questions about the Safety and Health Program, as well as work with the regional or market safety managers as appropriate. In addition, safety performance is systematically considered during the contractor selection process. Our supervisors and managers also perform regular field assessments of contractor safety performance to ensure our standards are met.
All locations also have location-specific written emergency preparedness procedures with guidelines on how to respond in the event of an incident. To achieve compliance, we conduct internal safety audits of each location at least once every three years.
Training
We promote understanding and adherence to safety programs through ongoing education and training efforts that aim to improve behavior patterns. Mandatory new-hire training includes a robust focus on safety and the Builders FirstSource Safety and Health Program. In addition to mandatory new-hire safety training, all team members must participate in daily, as well as monthly, safety meetings. We also provide job-specific safety trainings to team members in order to further promote safety.
Performance
Our goal is to drive to zero incidents. As a testament to our safety commitment and the effectiveness of trainings, we delivered a 22% RIR reduction across the company in 2022, beating the 10% reduction target. We have targeted another annual reduction of at least 10% for 2023, which is a component of our leadership’s compensation. In addition, our Compliance Safety Accountability (CSA) points per inspection in 2022 was 1.97, down 27.6% from the previous year and beating the 10% reduction target. Governed by the Federal Motor Carrier Safety Administration (FMCSA), the CSA score is a measurement of fleet safety
COMPENSATION AND BENEFITS
We provide competitive compensation and benefits packages to attract and retain top talent. As part of our philosophy of encouraging team members to succeed and share in the success of the company, we offer variable incentive pay to virtually all team members, which can include a profit-sharing plan and/or an annual bonus plan. Additionally, we celebrate team members through service awards and company and peer recognition awards.
We pride ourselves on offering a comprehensive benefits package to attract top talent and compete across industries. With our responsible time off, parental leave, volunteerism day and adoption assistance benefits, we offer support for team members that is unique in the construction sector.
We offer a wide array of competitive benefits, including:
- Medical, prescription, dental and vision coverage; health reimbursement accounts
- Virtual healthcare and nurse lines
- Mental health resources
- Flexible Spending Accounts for Health and Dependent Care
- 401(K) retirement program with company match (also available to part-time Team Members)
- Industry-leading responsible time off
- Industry-leading parental leave
- Paid volunteerism day
- Adoption assistance
- Paid bereavement leave
- Paid time off, remote work and work/life balance programs
- Company paid life and AD&D insurance
- Choice of disability income protection (short- and long-term)
- EAP (Team Member Assistance Program), also available to part-time team members
- Preventive care programs
Engagement and retention
We value and seek the input of team members to foster an engaging and rewarding work environment in order to attract and retain talent. We undertake annual engagement surveys supplemented by frequent check-ins with team members, through which team members provide input on the work environment, allowing us to assess and further enhance workforce engagement. We also hold regular town hall meetings with Q&A sessions to provide open communication with team members. To promote a safe and respectful workplace, we maintain a formal grievance system through which team members can report an issue via an anonymous hotline, as well as directly to their manager or human resources representative. These procedures are set forth in the Team Member Handbook and on the company intranet, as well as displayed on posters in our facilities.
At Builders FirstSource, we encourage the continuous professional development of all our team members, and leadership development is a part of our strategic focus. We also have an Internal Training and Development Team focused on identifying current and future skill gaps and training our team members to ensure they have the necessary skills to succeed. We utilize our BFS Foundations Learning Management System to provide and track completion of our trainings across topics such as leadership and management, professional skills and compliance. Moreover, we support valuable professional certifications across our markets.
We believe hands-on experience and learning are paramount to the development of our team members. As such, we provide extensive on-the-job training and job shadowing. Our team members receive performance reviews annually as part of our feedback and development process.
Training and leadership development programs include:
- Build Understanding in Leadership Dynamics (BUILD)
- BUILD: Five-day foundational leadership skills and strategies training
- BUILD 2.0: Three-day, in-depth advanced leadership training
- High potential and emerging leader classes
- Customer service training
- Best practices sharing
- Micro-learnings courses on various topics, such as navigating change
- Industry-specific skills courses